A: We'll process your credit as soon as we receive your returned merch in our warehouse. Typically, the purchase amount will be restored to your credit card in anywhere from 24 hours to 7 business days, depending on your financial institution’s policy regarding credits. If you paid for your purchase with a Hot Topic gift card, a new gift card will be sent to you in the amount of the merchandise returned. Sound good? Cool!

A: If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

A: A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an E-mail requesting a verbal authorization, please give us a call at 1.800.892.8674, or +1.626.709.1189 for international customers, so we can get your order on its way.

A: We accept Master Card, VISA, Discover, American Express, Hot Topic gift cards, PayPal and ATM/Debit Cards with a VISA or Master Card logo.

Sorry, we don't accept personal checks, mall gift certificates, COD or cash.

Note: As of January 1, 2009, we no longer accept cashier's checks or money orders.

A: Sorry, but as of January 1, 2009, we no longer accept cashier's checks or money orders. If you do not have a credit card, PayPal account or ATM/Debit Card with a Visa or Master Card logo, we recommend buying a Hot Topic gift card at your local store and using it to complete your order on Hottopic.com.

A: Sorry, but as of January 1, 2009, we no longer accept cashier's checks or money orders. If you do not have a credit card, PayPal account or ATM/Debit Card with a Visa or Master Card logo, we recommend buying a Hot Topic gift card at your local store and using it to complete your order on Hottopic.com.

A: Sorry, but Torrid gift cards can't be redeemed at Hot Topic stores or at Hottopic.com.

A: Sorry, but Torrid gift cards can't be redeemed at Hot Topic stores or at Hottopic.com.

A: To find out how much is left on your Hot Topic gift card, just call Customer Service at 1.800.892.8674, or +1.626.709.1189 for international customers. We'll be happy to give you your balance.

A: We no longer send out refund checks. Instead, we will be sending you a gift card in the amount of the refund.

A: Whatcha do is, at checkout, select PayPal as your payment option. This will take you off of Hottopic.com, but returning is a piece of cake once you’ve completed the PayPal process.

A: Sorry, no. If you're using PayPal, you won't be able to use any other form of payment on that order.

A: As with any return or exchange, you've gotta contact Hot Topic Customer Service and they'll help you through the process. Click here to view our Return/Exchange policy and get started.

A: You can ship it to a different address, but the billing address on your PayPal account must match the billing address on your Hottopic.com order. Don't forget, if you choose to use PayPal Express, your billing address will be imported automatically.

A: Check to see that the billing addresses for your Hottopic.com order and your PayPal account match. If they do, check the rest of your PayPal account info for errors, including your current balance!

A: No, you can use PayPal as a payment option without having an account. The thing is… having an account is so much cooler. It lets you store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with anyone! It allows us to contact you if there’s a problem with your order too. It’s quick and easy. Just click here to create your account.

A: Sorry, no. PayPal is only available for Hottopic.com purchases.

A: No. If you've used PayPal to pay for your purchase on Hottopic.com, you can't return or exchange that item at a Hot Topic store. To return or exchange something paid for with PayPal, contact Hot Topic Customer Service.

A: Sorry. We love it when you call, but we won't be able to place PayPal orders over the phone.

A: Sorry. PayPal is accepted as a form of payment in the US and its territories only.

A: Darn. Sorry again. Once you submit that PayPal order, it's set in stone. You can always place another order though!

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