Q: Why does my bank statement show two entries for the same order? Was I charged twice?
A: If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.
Q: What is a "Verbal Authorization" and why do you need one for my order to ship?
A: A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an E-mail requesting a verbal authorization, please give us a call at 1.800.892.8674, or +1.626.709.1189 for international customers, so we can get your order on its way.
Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express, Hot Topic gift cards, PayPal and ATM / Debit Cards with a VISA or Master Card logo.
You can also pay with a money order, cashier's check, Hot Topic paper gift certificate or store credit. Orders using these payment methods must be placed through Customer Service at 1.800.892.8674, or +1.626.709.1189 for international customers.
Sorry, we don't accept personal checks, mall gift certificates, COD or cash.
Q: How do I pay by cashier's check or money order?
A: It's easy to pay with a cashier's check or money order. Once you have everything you want to purchase, call us at 1.800.892.8674, or +1.626.709.1189 for international customers. We will enter your order and provide you with the order number, total dollar amount and payment address.
Please note: Hot Topic can only accept cashier's checks and money orders, not personal checks or cash. We will fill your order and hold the package until we receive your payment. Payment must be received within 10 business days or the order will be canceled.
PLEASE DO NOT SEND IN A CASHIER'S CHECK OR MONEY ORDER WITHOUT PREVIOUSLY CALLING TO PLACE AN ORDER. WE WILL NOT BE ABLE TO PROCESS ANY ORDERS THAT ARE NOT CALLED IN PRIOR TO RECEIPT OF A CASHIER'S CHECK OR MONEY ORDER.
Q: If I use a cashier's check or money order, when will my package be shipped?
A: Your package will be shipped upon receipt of your cashier's check or money order. Please keep this in mind when selecting your shipping method. As with all orders, please allow 2-3 business days for order processing.
Q: Can I pay with my Hot Topic gift card?
A: Yes! Once you get to your shopping cart, simply enter the gift card number(s) into the field(s) provided. Remember, if you're using four or more gift cards, you'll need to call us at 1.800.892.8674, or +1.626.709.1189 for international customers, so we can place your order.
Q: Can I use my Torrid gift card for a Hot Topic order?
A: Sorry, but Torrid gift cards can't be redeemed at Hot Topic stores or at Hottopic.com.
Q: How much is left on my Hot Topic gift card?
A: To find out how much is left on your Hot Topic gift card, just call Customer Service at 1.800.892.8674, or +1.626.709.1189 for international customers. We'll be happy to give you your balance.
Q: What happens if I use a gift card but an item on my order is sold out?
A: If you've used a Hot Topic or Torrid gift card as payment for your order and an item has sold out, you'll be receiving a refund check in the mail. This refund process can take 2-3 weeks but before you know it, you'll have a check waiting for you in your mailbox!
Q: Can I pay with my Hot Topic paper gift certificate?
A: Paper gift certificates can be used online by placing your order over the phone. Once you've gathered up everything you want to purchase, call us at 1.800.892.8674, or +1.626.709.1189 for international customers, so we can place your order, provide you with an order number, total dollar amount, and payment address. We will fill your order and hold the package until we receive your paper gift certificate. Paper gift certificates must be received within 10 business days or the order will be cancelled.
PLEASE DO NOT SEND IN A PAPER GIFT CERTIFICATE UNTIL YOU HAVE PLACED YOUR ORDER WITH OUR CUSTOMER SERVICE CENTER.
Please Note: If your order total is more than the value of your paper gift certificate, you can include a money order or cashier's check for the difference.
CASH MAY NOT BE USED IN COMBINATION WITH PAPER GIFT CERTIFICATES.
If your order is more than the value of your paper gift certificate and you'd prefer to pay the remaining amount with a VISA, Master Card, Discover, or American Express card, we will enter that at the time of ordering. If your order is less than the value of the paper gift certificate, you will receive a refund check for the difference. If the difference is less than five dollars, you have two options: you may choose to upgrade your shipping option, or you can receive a refund check for the difference. The check will be automatically mailed to you within 45 days. We are very sorry, but paper gift certificates may not be exchanged for cash or credit.
PayPal FAQs
Q: How do I pay with PayPal?
A: Whatcha do is, at checkout, select PayPal as your payment option. This will take you off of Hottopic.com, but returning is a piece of cake once you’ve completed the PayPal process.
Q: Can I split the payment for my order between PayPal and another form of payment?
A: Sorry, no. If you're using PayPal, you won't be able to use any other form of payment on that order.
Q: How do I return or exchange something if I've paid with PayPal?
A: As with any return or exchange, you've gotta contact Hot Topic Customer Service and they'll help you through the process. Click here to view our Return/Exchange policy and get started.
Q: If I'm using PayPal, can I still have my order shipped to a different address than my billing address?
A: You can ship it to a different address, but the billing address on your PayPal account must match the billing address on your Hottopic.com order. Don't forget, if you choose to use PayPal Express, your billing address will be imported automatically.
Q: Why isn’t my PayPal payment going through?
A: Check to see that the billing addresses for your Hottopic.com order and your PayPal account match. If they do, check the rest of your PayPal account info for errors, including your current balance!
Q: Do I need a Hottopic.com account to use PayPal?
A: No, you can use PayPal as a payment option without having an account. The thing is… having an account is so much cooler. It lets you store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with anyone! It allows us to contact you if there’s a problem with your order too. It’s quick and easy. Just click here to create your account.
Please note: The billing addresses on your Hottopic.com and PayPal accounts must match for your order to be processed when you're paying with PayPal.
Q: Can I use PayPal at my local Hot Topic store?
A: Sorry, no. PayPal is only available for Hottopic.com purchases.
Q: If I've paid for a Hottopic.com purchase with PayPal and need to return the item, can I get a refund at my local Hot Topic store?
A: No. If you've used PayPal to pay for your purchase on Hottopic.com, you can't return or exchange that item at a Hot Topic store. To return or exchange something paid for with PayPal, contact Hot Topic Customer Service.
Q: Can I pay with PayPal over the phone?
A: Sorry. We love it when you call, but we won't be able to place PayPal orders over the phone.
Q: Can I use PayPal for international orders?
A: Sorry. PayPal is accepted as a form of payment in the US and its territories only.
Q: Can I add items to my PayPal order once I've submitted it?
A: Darn. Sorry again. Once you submit that PayPal order, it's set in stone. You can always place another order though!
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